“Lamentable”
The questionnaire was poorly suited to our situation. We booked and paid to stay the night of 3 to 4 February, but upon arrival the owner told us the room wasn’t finished yet and thus unusable. We had to leave after 19:00 to find a hotel, wasting miles. Zero credit for the booking or the owner, as they should have known about the reservation and could have warned us. Coordination and communication were lacking.
GuyA year ago