Residencial El Cuartel

“NOUS N'AVONS PAS SEJOURNE DANS CET ETABLISSEMENT, nous avons du payé un autre établissement.....”

Hello, WE WANT TO CONTACT YOU ABOUT THIS ESTABLISHMENT. We couldn’t stay because no one was there to greet us when we arrived on foot, walking the Camino de St Jacques de Compostelle; the owner was absent, and a young woman who knew nothing tried to contact the owner… The whole place was as bad inside as it was outside, nothing matched your description. We advise you to REMOVE this inn from your listings… We couldn’t stay because that young woman told us to register even though we HAD ALREADY PAID 78€ and it was withdrawn from my C.A. account during our reservation. We had to GO TO ANOTHER INN in GRANON, on the main street, rue de l’église, and RE‑PAY to sleep. Therefore, we want to know how you CAN REFUND us the 78€ withdrawn the day after our reservation from my C.A. account. Please call me at (33)06 30 60 93 48 FRANCE. We are very angry. We do NOT RECOMMEND THIS ESTABLISHMENT. WE WANT TO BE REFUNDED 78€ that was withdrawn the next day after our reservation from my C.A. account. Can you call me at (33)06 30 60 93 48 FRANCE? We are very angry.

Bernadette·3 days ago

Nothing positive. Everything negative.

Peggy·3 days ago

“Precio aceptable,instalaciones muy mejorables”

I had breakfast. The mattress was uncomfortable.

Pili·A week ago

Nothing positive. ⭐ A horrible experience. I would never return. The apartment was extremely dirty, everything old and in conditions that were truly disgusting. There was no hygiene or cleanliness, and the smell was unbearable. 🤮 Luckily I brought my own sheets, pillows, and towels, because I wouldn’t have dared to use the ones from the establishment. I even had to mop the floor myself because it was so dirty. Honestly, this accommodation is not even worth a single star. The lack of cleanliness and hygiene is unacceptable. A place like this should urgently review its hygiene and maintenance before continuing to accept guests. I do not recommend this place to anyone. It has been a very unpleasant experience and, of course, I would never return.

Alexsander·A week ago

“A terrible place. You should not allow people to stay in buildings that are in such a dangerous and dilapidated conditio”

Place. Dear Customer Support Team, I am writing to submit a formal complaint regarding OBR Residencial El Cuartel in Grañón, Spain. The conditions at this property are absolutely unacceptable and raise serious concerns about hygiene, safety, and the suitability of the building for accommodating guests. During my visit, I observed the following: * Extremely dirty rooms and common areas. * Unhygienic and poorly maintained bathrooms and toilet facilities. * Holes in the ceilings and visible damage to the building. * A severely neglected interior, with dirt and signs of deterioration throughout the property. * An overall condition that makes the building look more like an abandoned property than accommodation intended for paying guests. In my opinion, this property is not simply poorly maintained — its condition raises serious questions about whether it is safe for people to stay there. Buildings in such a state should not be rented out to guests until their safety and suitability for accommodation have been properly inspected and confirmed. I find it deeply concerning that such a property is advertised and available for booking . Travellers trust your platform to provide accommodation that meets basic standards of cleanliness, hygiene, and safety. This property appears to fall far below those standards. I strongly request that : 1. Investigate this property and the conditions described in my complaint. 2. Review whether it meets the minimum hygiene and safety standards required for accommodation. 3. Suspend its availability on your platform if the safety concerns cannot be resolved. 4. Take appropriate action to prevent other travellers from experiencing the same conditions. I have photographic evidence documenting the condition of the property and can provide it to support my complaint. Guest safety should always come before commercial interests

Andrii·A week ago