I booked the jacuzzi room for two nights, but on the first evening the jacuzzi wouldn't turn on and tripped the breaker—an understandable mishap. The next morning we left for a day trip, and when we returned the room was unprepared: no clean towels, a pile of trash, and no one had dusted the room even though the sign in the bathroom clearly says dirty towels should be left on the floor for staff to collect. When we asked for towels, we were given them with no explanation for their absence. In the shower the water suddenly stopped, leaving us unable to rinse off after a full day of hiking—a real disaster. We had a baby and had to wash bottles with bottled water. At check‑out the reception stopped us, saying we owed two coffees we drank with breakfast. With all these oversights, the resort turned out to be a catastrophe. We chose it because of good reviews, but we were hugely disappointed. I do not recommend it.
Ema·A month ago