They were very attentive to the customer.
GiuseppeA week ago
Just a moment…
★★★★·Cancãºn, Cancún·7.8
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or just type it: “around the 20th, three nights”
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The Krystal Cancun hotel boasts direct beachfront access in Cancún, featuring an infinity swimming pool, sun terrace, and lush garden. Rooms offer air-conditioning, private bathrooms, and sea or city views, with balconies, minibars, and free toiletries. Amenities include a spa, free WiFi, Mediterranean and Mexican cuisine restaurant, yoga classes, aerobics, fitness room, kids' club, and private parking.
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How guests rate the property, aspect by aspect.
They were very attentive to the customer.
Giuseppe·A week ago
I had a disappointing experience at Krystal Cancun, far below the five‑star standard it claims. The room offered a lovely ocean view and was clean enough, but the overall quality fell short. The concierge team was the most helpful and understanding. The rooms were outdated, with old flooring, interiors, and bathroom fixtures; the bathtub was dirty. I paid for an Ocean view room, yet towels weren’t replaced properly and basic toiletries weren’t provided unless I asked for them. Only two small bottles of water were given on the first day, with no daily replenishment like other five‑star hotels I’ve stayed at. The hotel’s policies were bizarre and restrictive: even a visitor could not enter for ten minutes without going through excessive ID checks, passport verification, wristband/coupon procedures, and extra payments. The staff seemed more focused on enforcing strict rules than offering genuine hospitality.
Karishma·A week ago
The location is great. The facilities are a bit old.
Jose·A week ago
There is absolutely no customer service; money is all that matters to them, everything else is irrelevant.
Ruslan·A week ago
La playa es espectacular. El hotel cuenta con reposeras, sillas y toallas para la playa. El desayuno es muy variado y abundante. El hotel tiene varios restaurantes, varias piscinas, una para niños, un jacuzzi. todo preparado para tener una gran estadía. La primera habitación que nos asignaron tenía mal olor. Luego, nos cambiaron a una más pequeña pero que no tenía olor y sí una vista preciosa a la playa. No me gustó la insistencia de los empleados para vender extras. Al estar próximo a Coco Bongo, el sábado por la noche no se puedo dormir
Natalia·A week ago