The stay at Pearl Premium Guest House was extremely disappointing and definitely not worth the money. We booked three rooms hoping they would be close together, but one was on the 6th floor and the other two on the 16th floor. The elevator doesn’t serve all floors, so you sometimes have to use the stairs, which is very inconvenient when you have luggage. The rooms smelled like sewage or feces, the sinks didn’t work properly and the drainage seemed clogged. Housekeeping was poor: shampoo and body wash weren’t refilled regularly, towels weren’t replaced daily, and the drinking‑water container was often empty with staff showing no concern about refilling it. We couldn’t tell if the water was purified, distilled, or mineral. We checked out at 11:30 AM, had a night flight, and asked if we could leave our luggage until about 5:00 PM; we were charged HK$90 for a few hours of storage. The service was also lacking—some attendants were rude, unwelcoming, and seemed unwilling to help. Between the bad rooms, plumbing issues, poor housekeeping, inconvenient access, luggage‑storage fee, and unfriendly staff, it was a total waste of money. I would not stay here again and can’t recommend it.
Michael·A month ago