“Rooms surrounded by beautiful gardens but the amount of bull ants and cockroaches having to extinguish is not pleasant”
The signage was enough to guide the driver to the right spot, and once inside the entrance the garden and pool looked gorgeous, with the pool clearly well kept. The view from room #2 was lovely, surrounded by lush greenery, and the Deluxe Family Room was very spacious. The staff were helpful and quick to respond, even giving us insect spray when we mentioned the bull ants in the room. However, there was no clear signage directing guests to the reception desk after being dropped off. We had to contend with at least 60 bull ants at the room entrance and inside the room, which was terrifying, especially with a toddler. The insect spray was ineffective and left us feeling sick after spraying the whole door area. The shower and bathroom were outside the room, in the garden area without a roof but enclosed for privacy, and several large cockroaches were seen crawling on the shower floor and walls. The air in the room constantly smelled smoky, like a fire, making me nauseated and preventing proper sleep. Only shower gel, shampoo, coffee sachets, tea bags, and bottled water were provided; basic items like toothbrushes and shower caps were missing.
Cha-lin·3 months ago