“From staff to cleaning the room was bad”
The location is good, but my experience was poor and I wouldn't stay here again.
AliciaA month ago
Just a moment…
★★★★★·Caracas·8.6
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or just type it — “around the 20th, three nights”
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The Renaissance Caracas La Castellana Hotel boasts a panoramic rooftop swimming pool, sauna, and modern fitness facilities. Located 2 blocks from Altamira subway station, it offers upscale 5-star décor, air-conditioned rooms with iPod docking stations, and a minibar. Mijao Asian Bistro and a design bar are on site, with 24-hour front desk and express check-in/check-out service available.
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How guests rate the property, aspect by aspect.
The location is good, but my experience was poor and I wouldn't stay here again.
Alicia·A month ago
The staff were super friendly and accommodating, the location was great, and the gym was fully equipped. The only downside was that the breakfast buffet was overpriced for what it offered.
Ian·A month ago
Everything was great.
Francisco·2 months ago
Breakfast was reasonable, but for a five‑star hotel I expected more variety; only sliced bread was offered for the entire 15‑day stay, and there were few cakes. I also had water problems in the room during the first few days; the staff said it was a temporary repair issue. When there wasn’t enough water to flush the toilet, I was moved to another room with hot and cold water. The new room had decent space, a comfortable bed, and pillows, but the cleanliness was lacking—carpet not vacuumed, dust under the bed and on furniture, which was tough for my dust allergies during a 15‑day stay. For the price, the service should have been five‑star, but it wasn’t.
Carlos·2 months ago
The location was good, but the facilities were old.
Pablos1501·2 months ago