“1/10 – SHOCKING EXPERIENCE! COMPLETELY UNACCEPTABLE SERVICE FROM A MARRIOTT HOTEL!”
We booked and paid for a room for THREE ADULTS, advertised and confirmed with one bed and a sofa, yet we were given a room with only ONE BED and NO SOFA. When we raised the issue, the manager suggested that THREE GROWN ADULTS sleep together in a single bed meant for two people, which was unacceptable. The manager’s attitude was dismissive; he refused to take responsibility or offer a reasonable solution and declined to provide written confirmation that the room did not match our reservation. We were told they had repeatedly tried to contact the hotel by phone and email, while the reception insisted they had received nothing. We left exhausted, frustrated, and without suitable sleeping arrangements late at night, turning what should have been a pleasant Washington, D.C. trip into hours of frustration. We expected the room we booked and paid for, not luxury. For a Marriott property, this level of customer service and lack of accountability is shocking and absolutely disgraceful. We would never stay here again and strongly advise others to think twice before booking this property.
Timotej6 days ago