The Tunbridge Wells Hotel

“Basic”

The staff were friendly, but reaching the top floor required climbing narrow stairs.

Activmojo·A month ago

“Good hotel in a very convenient position”

This old hotel sits in the middle of the Pantiles, the central attraction in TW. The rooms were clean and well appointed, and the bed was comfortable. I didn’t have much interaction with the staff, but they were always helpful when we needed them. I’m not a fan of the over‑the‑bath showers at my age.

Rob·A month ago

“Sad because this place is literally in the very best location of Tunbridge Wells yet it is evident the owners/manage”

I only liked the location. The rooms really needed cleaning: food crumbs and hair grips were on my bedside table from the previous guest, and there was urine on the toilet seat lid when I lifted it. No one came to clean my room on the first morning, so I had to ask and ended up with dirty coffee cups from the day before. It’s not a huge deal, but still. Pink sludge on the bathroom tiles—bacteria, no doubt—was present, and loud casual swearing could be heard from the kitchen pass because the open plan layout made everything audible. The kitchen extract fans weren’t working properly, so I had to put a towel under the bathroom door to mask the unbearable cooking‑fat smell.

Jane·A month ago

No breakfast available, no dinner available, the staff were non existent!!!…and now we know why, they were trying to sell the hotel and therefore a complete lack of care was given to all guests!! The rooms at very boosey, and you can hear the toilet flush very loudly at all time of night, it was so bad that we checked out 1day early to find somewhere else. I hope the new owners will do better!

Luke·A month ago

The location was great, and the staff were friendly and helpful, but we were stuck on the 5th floor with no lift.

Susan·A month ago