The nearby food court is convenient; otherwise, nothing to note.
Yenny4 months ago
Just a moment…
★★★·Kuta·5.8
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or just type it — “around the 20th, three nights”
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The Serela Kuta in Kuta offers air-conditioned rooms with free toiletries, work desks, TVs, showers, and slippers for added comfort. Guests enjoy a year-round outdoor pool, lift, 24-hour front desk, concierge service, and full-day security. Free parking is available. Located 5 km from Ngurah Rai International Airport, the hotel is 1.9 km from Kuta Beach and 2.7 km from Kuta Art Market.
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How guests rate the property, aspect by aspect.
The nearby food court is convenient; otherwise, nothing to note.
Yenny·4 months ago
This hotel was a total letdown. The lobby and waiting area were a mess, and the staff seemed completely uninterested in helping us. We were never given a room, and the manager just ignored us as we stood in the lobby for hours. It was a complete waste of time, and we ended up leaving without ever getting a room. Needless to say, we won't be back.
Hemza·2 years ago
Our stay at this hotel was a total disaster. The breakfast was unappetizing, and we only got it once, despite paying for it every day. The rooms had a musty smell, and the facilities were in a state of disrepair. It was a really unpleasant experience, and we didn't even get a decent bottle of water to make up for it.
Frankyn·2 years ago
We arrived at the hotel, but things quickly took a turn for the worse. A woman was having a full-blown meltdown in the lobby, and the staff just ignored her. We tried to check in, but they gave us the wrong room key, and when we went back to get a new one, we were left standing in the lobby for almost an hour. The manager kept walking by, but didn't even acknowledge us. It was a complete disaster, and we ended up leaving without ever getting a room.
Julianne·3 years ago
Our stay at this hotel was a nightmare from start to finish. We found a rat in our room, which was bad enough, but the staff didn't seem to care. When I showed them that my AirPods were still active in the hotel, they finally took us seriously, but by then we'd already checked out. The room wasn't even cleaned properly, with debris and sand all over the floor and stains on the sink. And to top it all off, my AirPods were stolen and are still being used in the hotel.
Malin·3 years ago