“Very disappointing experience. Provide appropriate compensation otherwise I will complaint.”
Dear Support Team, I am writing to formally raise a serious complaint regarding my recent stay at a Townhouse property booked . Unfortunately, my experience was extremely disappointing and far below what I expected from a property listed on your platform. The condition of the hotel was very poor, and the basic facilities were not properly maintained. The issues I experienced include: The room was extremely dirty and poorly maintained. The air conditioning was not working properly. During the night, the electricity went out, and the power was not restored until the following morning. The overall condition of the property was unacceptable for a hotel being offered to customers . Even more concerning, a staff member sitting at the front desk told me that nobody properly takes care of the property and that, according to him, the owner has not visited the property for around 7–8 years. Hearing this from the hotel staff itself was extremely concerning and made me question why such a poorly maintained property continues to be listed . I booked this hotel expecting a clean room, working AC, electricity, and basic hospitality. Unfortunately, none of these basic expectations were properly met. This was one of the worst hotel experiences I have had. I request to investigate this property and review whether it is meeting the standards required to remain listed on your platform. I would also appreciate an appropriate refund or compensation considering the extremely poor condition and the services I received during my stay. I can provide photographs, videos, booking details, and any other evidence required to support my complaint. I look forward to your prompt response and an appropriate resolution. Kind regards, Arnav Goyal
GoyalA month ago