“How Booking.com let me down.”
I was left without a room because the landlord cancelled my booking after a dispute, so I’m owed my money back plus compensation for the failure to provide accommodation. I learned the last minute that the booking was no longer available when the landlord told me the day before, after I had already reached out for entry details. He said he was pulling all bookings but didn’t bother to inform me or suggest another place. I emailed Book.om right away and received an automatic reply promising a response within 24 hours, which never came. I had to find alternative lodging on the site, costing me an extra £10.
Edward4 months ago