There was absolutely nothing positive, and I would never stay here again; this was one of the most unprofessional experiences I’ve ever had with a business. The manager promised a refund, then changed his story and refused to honor it, calling me “white trash” and making remarks about not giving refunds to “white trash white people.” That kind of behavior is completely unacceptable, especially from a manager; instead of handling the situation professionally I was insulted, lied to, and treated with disrespect. If this is how they treat paying customers, people should think twice before booking here. I will report this to the Better Business Bureau and share my experience so others know what to expect.
Kylie·2 months ago