⭐☆☆☆☆ Avoid This Hotel – Completely Unacceptable Experience This was one of the worst hotel experiences I have had. We booked 3 rooms, but upon arrival only 2 room was available. The hotel was clearly not prepared for our reservation and had no proper solution despite knowing in advance that we were arriving. We were repeatedly told the remaining rooms would be ready later, yet hours passed and even by the night the third room was still unavailable. To make matters worse, the rooms that were available had no hot water and non-functioning air conditioning. These are not minor inconveniences—they are basic requirements for any hotel. Paying guests should not have to accept rooms without essential services. The staff kept promising that technicians would fix the problems, but nothing was resolved. Instead of enjoying our stay, we spent our time chasing updates, waiting for rooms, and dealing with issues that should have been addressed before any guest checked in. What is most frustrating is that the hotel continued operating and accepting reservations despite apparently being unable to provide the rooms and facilities that were booked and paid for. If you are considering staying here, be aware that your room may not be ready, your hot water may not work, your AC may not work, and you may spend your trip dealing with excuses instead of enjoying Mardin. Completely unacceptable management, poor maintenance, and a very disappointing guest experience. I would not stay here again and cannot recommend it to anyone. ⭐☆☆☆☆
Emre4 months ago