“need a lot to improve”
The location was fine. The service was poor, no staff to assist, and the rooms were not ready when we arrived after a 14‑hour flight.
Achini2 weeks ago
Just a moment…
★★★★·Beppu·7.7
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or just type it — “around the 20th, three nights”
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The Beppu onsen Resort Stay Spa Tsurumi in Beppu offers 4-star comfort with private check-in and check-out services, a lounge, and free WiFi. Spacious rooms feature air-conditioning, private bathrooms, and modern amenities, including kitchens, work desks, and TVs. The hotel boasts a hot spring bath, open-air bath, and beautiful garden, along with a public bath, lift, and free on-site parking.
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How guests rate the property, aspect by aspect.
The location was fine. The service was poor, no staff to assist, and the rooms were not ready when we arrived after a 14‑hour flight.
Achini·2 weeks ago
The hotel was situated far from any public transport and there were no nearby services.
Mohammed·3 months ago
The odor was awful.
越智·4 months ago
The open‑air bath offered great views and the massage chair was free. I was flustered when the reservation emails arrived in pieces and I couldn’t find the reference number I needed at check‑in.
Yukari·6 months ago
The location and parking were handy, the room felt spacious, and the nearby supermarket made shopping easy; I also liked the bathtub. Unfortunately the chair in the room was broken and never replaced, which felt unsafe and uncomfortable, and although the hotel is split into two zones with rules against crossing, moving luggage still required using the elevator between zones for safety.
Huiching·6 months ago