“My stay was very disappointing due to a reservation error, and the rude, impatient, and disrespectful staff made an alre”
Nothing positive to report. I had a huge miscommunication between the booking app and the motel: after changing my reservation dates through the app, I called the motel to confirm the update, and the employee assured me everything was correct, so I went ahead with my trip. On the morning of arrival, I discovered I had been charged for two nights instead of one. I called back immediately, but the staff were rude, hung up, and didn’t tell me that my entire reservation had been canceled. I’d driven five hours to New Jersey, and when I got there, I was told my reservation was canceled because I hadn’t arrived on the original date. They claimed no rooms were available and spoke to me disrespectfully. The problem stemmed from the failure to update the reservation dates between the app and the motel. By then I was exhausted and frustrated. I spent a long time on the phone trying to find another motel nearby. It was a summer Saturday at the Jersey Shore, I hadn’t received a refund, and finding alternative accommodations was extremely difficult—most places were fully booked, and the few rooms that were available were charging over $400 per night. To make matters worse, they never followed up after promising they would. Overall, this was an extremely stressful and disappointing experience caused by poor communication, unprofessional customer service, and a lack of accountability from both the motel and the booking app.
Marie·A month ago