“Lack of options on the restaurant, nobody understands English. Staff almost rudely actitudes”
The location was good. The staff were unsatisfactory.
Agustin2 weeks ago
Just a moment…
★★★★★·Hangzhou·8.0
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or just type it — “around the 20th, three nights”
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Located in Hangzhou, ELong Hotel Hangzhou West Lake offers family rooms with private bathrooms, air-conditioning, work desks, and city views. Guests enjoy free WiFi, bathrobes, and toiletries. The hotel features a modern restaurant serving Chinese and American cuisine, a fitness centre, and a coffee shop. Free parking and 24-hour front desk services are available, along with laundry, room service, and car hire, near Wushan Square and Lingyin Temple.
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How guests rate the property, aspect by aspect.
The location was good. The staff were unsatisfactory.
Agustin·2 weeks ago
The receptionist was very helpful when I had left my phone in a taxi. Though she didn’t speak English, she used a translator on the phone to help me retrieve it. The lobby, however, left something to be desired.
Manish·2 months ago
The accommodation was pleasant, centrally located, with friendly staff, clean rooms, and a good breakfast with several variations. The manager was very helpful and the bed was comfortable, and the toiletries were of good quality. It’s very close to the train.
Samir·4 months ago
The location is good and the room is comfortable.
Xavier·4 months ago
I stayed in a top‑equipped room that was nice and modern with very comfortable beds and a large breakfast selection—though it was all Asian. The staff were friendly and helpful, but the front desk couldn’t speak English. My booking from booking wasn’t recorded at the hotel, making it hard to sort out the language barrier.
Brunhild·5 months ago