“Un très bel hôtel et une excellente réception, mais une expérience globale un cran en dessous du niveau de service atten”
The location is exceptional, with a beautiful view of the caldera and a comfortable, pleasant troglodyte room. A big thank you especially to the front desk person, who was charming, efficient, available, and truly eager to help throughout the stay. For a place of this level and over €500 a night, some details unfortunately don’t measure up. Breakfast was quite mediocre, and the poolside service was strictly minimal. The furniture and equipment in the common areas could also be higher quality. We mainly encountered a serious issue with the shower water temperature, which became extremely hot and burned my wife; this must be checked. Finally, on the departure day, when it was raining heavily, we were offered a day‑use until 5 pm for €250. Some rooms seemed available, and we would have appreciated a small covered space with two seats while waiting for our taxi. We ended up staying around the pool, but that area was poorly protected from the rain. At this price, we expected more flexibility and attention to detail.
Julien-elie·4 weeks ago