“Hotel Penipuan”
The service was terrible and they demanded extra cash outside the app. They also refused to refund the cancellation fee.
Adriansyah6 months ago
Just a moment…
★★·Bukittinggi·3.4
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or just type it: “around the 20th, three nights”
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Hotel O Mantari Guesthouse in Bukittinggi offers air‑conditioned rooms with private bathrooms, bidets, city views, showers, and TVs. Free Wi‑Fi, a 24‑hour front desk, outdoor seating, and room service create a welcoming atmosphere. Located just 2 km from Hatta Palace and 1.9 km from Gadang Clock Tower, it provides easy access to local attractions and regional transport hubs.
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How guests rate the property, aspect by aspect.
The service was terrible and they demanded extra cash outside the app. They also refused to refund the cancellation fee.
Adriansyah·6 months ago
When we arrived, the staff and owner claimed there were no bookings, even though I had the confirmation, so we never entered the property and had to find another place to stay.
Farhana·10 months ago
They refunded the amount that Oyo paid to Mantari Guesthouse, but because they couldn't accept Oyo’s offered rate they demanded a much higher additional payment, effectively letting Oyo take illicit money from this scam. Oyo’s agreement with its partners is unclear; you can book and pay through Oyo, yet the reservation may be rejected, unacknowledged, or require a second rent payment—an awful experience, especially for a large family. In the end we had to play their game and never actually stayed at Mantari Guesthouse, only using the restroom.
Agust·A year ago
The bathroom was filthy and the floor was never swept.
Annisa·A year ago
I had booked this hotel and wanted to pay in person; I called the listed number to inform them of an early arrival, but the line was inactive. I ended up arriving late at night, only to find my room had been given to another guest.
Charla·A year ago