The breakfast was tasty, but it was very far from the 5‑star standard; the facilities were weak, the rooms were small, and the Wi‑Fi connection was shaky.
David2 days ago
Just a moment…
★★★★★·Tbilisi·8.5
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or just type it — “around the 20th, three nights”
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Located in Tbilisi, 300 metres from Freedom Square, IOTA Hotel Tbilisi offers free WiFi, an on-site restaurant, and a garden. Rooms feature flat-screen TVs, safety boxes, private bathrooms, and some have terraces or balconies. Bathrobes, slippers, and toiletries are provided. A 24-hour front desk and airport transfer (fee applies) are available, with nearby attractions including Rustaveli Theatre (1 km) and Tbilisi Opera and Ballet Theatre (1.2 km).
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How guests rate the property, aspect by aspect.
The breakfast was tasty, but it was very far from the 5‑star standard; the facilities were weak, the rooms were small, and the Wi‑Fi connection was shaky.
David·2 days ago
The hotel was new, pretty, clean, and well maintained; the bar was a nice addition and the coffee at breakfast was perfect. The air‑conditioning didn’t work, and the reception staff were not at all helpful.
Limor·2 days ago
The breakfast was jolly good, though the room could have been larger.
Lesley·3 days ago
The place was conveniently located, but I ran into a few insects and the room service didn’t pick up my phone calls.
Barry·4 days ago
the location is definitely the only advantage. Our experience at the hotel was very disappointing. We booked and paid for four nights in advanced but after one night we simply could not stay there. The air conditioning in our room did not cool at all. Only when we approached reception we were told that the hotel had switched its central system from cooling to heating for the winter. This policy was never disclosed , during the booking process, or at check-in. The hotel simply disables cooling without warning guests, despite advertising air conditioning as an amenity. It’s misleading. Their suggested solution was to open the window. With outdoor temperatures above 20°C and a window that opened only about 5 cm, this suggestion was just ridiculous and did not help. We asked for a fan and again were told there is none available. The receptionist was sour, dismissive, and completely lacking in hospitality. She gave us the impression that helping guests was the last thing she wanted to do. When we asked for the manager we were told that they are on vacation for the weekend and that nothing could be done. The idea that a hotel has no available manager or responsible person to handle guest complaints throughout an entire weekend is absurd and raises serious questions about how this hotel is run. We requested a refund for the three unused nights. The hotel refunded only two nights, refusing to refund the third unused night because we arrived to check out at 12:30 PM, just 30 minutes after the official 12:00 PM checkout time. We were forced to leave because of the hotel’s failure to provide a comfortable room or any reasonable solution, yet still had to pay for a night we never used
Netta·6 days ago