Comfort Inn & Suites Sturbridge-Brimfield

“Unfortunately, it was the only available accommodation.”

The accommodation didn’t justify the price, and both on‑site staff and the phone team failed to provide a required invoice while ignoring emails that requested one.

Philipp·2 weeks ago

The telephone in the room was dead, and the food at breakfast was cold.

Mary·3 weeks ago

“Good value and pleasant stay.”

Staff were very friendly and helpful, the location had nearby food and a gas station, and the breakfast buffet was nice. The room was comfortable with great pillows and linens. I’d stay again if I’m in the area.

Krause·A month ago

The location was very good, and the room had a slight smell that could be from the rain. I had to upgrade the room to check in earlier because I booked through…

Jean·A month ago

“Someone needs to realize I’m not the only one dealing with this situation because 3 different customers had the same pro”

We like the property and rooms. We’re very disappointed in the continuation of being downgraded into subpar rooms. Including being expected to walk across the parking lot to get into the building. I refused because that would mean my wife would have to walk outdoors on a rainy misty cold night to the pool and back and that’s not what we paid for. They blamed they ended up keeping us in the Inn but they wanted another $10 which I refused to pay because I prepaid $155 plus tax. Meanwhile I overheard the desk quoting rates starting from $123 to $140’ish and was surprised to hear I’m paying more but getting less

William·A month ago