The receptionist was kind and helpful, but the place was so dirty and smelly, especially the bathroom.
Ceren2 weeks ago
Just a moment…
★★★·Almaty·7.1
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or just type it — “around the 20th, three nights”
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The Bastau Hotel in Almaty features 13 km proximity to Almaty International Airport and is near Raiymbek Batyr Metro Station (less than 1 km), Almaty Central Mosque (an 8-minute walk), and Almaty 2 Train Station (1.7 km). Rooms offer air-conditioning, private bathrooms, and modern amenities, along with a balcony or terrace. Amenities include free WiFi, a bar, lounge, private check-in, 24-hour front desk, and bicycle parking.
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How guests rate the property, aspect by aspect.
The receptionist was kind and helpful, but the place was so dirty and smelly, especially the bathroom.
Ceren·2 weeks ago
The bed and pillow were comfortable, the linens were pristine, the furniture was fairly new, and the room had everything needed for living: kettle, fridge, tea set, water, shower amenities. The metro is a 10–12 minute walk, and the bus stop is a couple of minutes away. Don’t expect beautiful views from the room; it’s in a private area, but that didn’t matter to me. The toilet smelled like cigarettes; please ask the staff to wash the shower curtain because it’s the source of the odor. Add trash bags; the toilet bin was dirty, apparently bags weren’t used before and we didn’t receive any.
Лена·2 weeks ago
The spot was great and the staff were super friendly and kind! I'd definitely come back.
Ethan·3 weeks ago
The location is excellent, and it's close to everything.
Khalifa·3 weeks ago
Convenient location and a helpful front desk team made it a solid choice for a short stay, but I had to keep asking for toilet paper because the cleaning crew never came for three days.
Anna·A month ago