“Clean, quiet, great location from train , but expensive & inhouse services unfortunately need work .”
The room was clean and quiet, the bar staff were friendly, and the morning reception helped when the car park didn’t recognize our number plate. We waited until 15:00 pm to check in, and the 14‑year‑old’s cot bed wasn’t made; we were told it would be soon. We went to central Amsterdam, returned at 23:30 pm, and still no bed for our daughter. Mistakes happen, that’s fine. We went to reception, and housekeeping came up shortly after to make the bed, but with a rude attitude. By midnight I went to shower, but there was no soap. I went back to reception, tried to put a bottle of wine in the fridge, but it didn’t work, so I went back to reception again. Nothing could be done at that hour, and they never bothered us the whole time we were there. I was disappointed; it was mainly a camping holiday and Novotel was a treat for my girls.
Duncanthesailor2 weeks ago