“Extremely Disappointing Stay – Poor Room Conditions, Sleepless Night, and Unfulfilled Promises”
The location was fine, but the stay at Fairfield by Marriott at Broadway at the Beach was deeply disappointing. The room was damp, had a strong musty smell, and showed several mold spots on the wall—an issue that was especially concerning with two young children. A constant beeping noise kept us awake all night. I called the front desk three times, only to be told that maintenance had left and the lone employee on duty couldn’t go upstairs to investigate. I even recorded the sound. At checkout the next morning, a different staff member apologized and promised management would contact me, but no call followed. After many unanswered phone calls and emails, I finally got a call a couple of weeks later from an employee who said her manager had approved a refund, yet I never received it. The lack of accountability is infuriating. While maintenance issues happen, damp, musty rooms, possible mold, a night of disrupted sleep, and unfulfilled promises are unacceptable. I expected far better from a Marriott, and this experience turned a family trip into an exhausting ordeal followed by weeks of frustration trying to get a refund. I would not recommend this property, especially to families with children.
AllisonA week ago