Suite Aria d'Arte 2

I loved the location, but when we reached the room we noticed a water leak from the ceiling and the bed had earplugs left on it. I immediately messaged the woman via WhatsApp—she was the one who had sent me the house entry details—she said she knew nothing. We practically slept through the whole night. In the morning she said a technician would come and we should leave the keys, even though we had all our stuff inside. During the day nothing happened; I asked in the afternoon and she didn’t reply. At night the noise and problem persisted. I called several times but she didn’t pick up. Another sleepless night. The next morning, when we were leaving, she finally answered. It’s embarrassing that you pay for two nights to rest and can’t even sleep. At least try to solve it. They keep renting knowing the issue exists, basically stealing. They’re hiding it to keep charging, then apologizing later. I’ll file a complaint because they refuse any compensation.

Gonzalo·4 weeks ago

The only thing you need to do is walk past one street to reach the train and the red T2 tram to the airport, and you’re there in 20 minutes; they also advise you by message on how to enter the room, it has a fridge, heater and is spacious.

Guillernis·A month ago

Good contact with staff. Great location. The room was clean and equipped with a coffee machine and sensor. Very comfortable bed.

Małgorzata·A month ago

“最悪”

There was no positive part. The hair dryer didn’t work. Even after contacting them, they gave a temporary reply and didn’t resolve it.

Rina·3 months ago

“I sincerely hope no other guest has to go through the same experience. Based on what happened to us, I cannot recommend”

Nothing positive. Unfortunately, this was the worst accommodation experience I have ever had. When we arrived, the apartment was dirty, unprepared, and clearly had not been cleaned after the previous guests. The condition of the room made it impossible to stay there for basic hygiene reasons. I have photographs documenting everything. Instead of resolving the issue immediately, the first contact person simply told us: “you have to text the girl, not me.” The second contact person replied but could not tell us when the apartment would actually be cleaned. After that, we were left waiting for 1 hour and 13 minutes without any meaningful response. Multiple calls and messages were ignored. From 19:54 until 21:07, we had no idea what would happen next while standing with our luggage in an unfamiliar city in the evening. Only at 21:07 were we informed that the cleaner had just arrived, meaning the cleaning had not even started after all that time. At that point we had no choice but to book another hotel at the last minute, paying significantly more for emergency accommodation. As a result, we lost a full day of our vacation, experienced unnecessary stress, and incurred substantial additional expenses.

Sofya·3 months ago