“The worst customer service and the facilities are just for marketing, not real”
We arrived with local help, but the place was so hard to find because the location on the map differed from the actual spot; we asked the owner for help and he gave another wrong address. When we got there, it looked abandoned, unclean, with many open food containers. We tried to close the door for privacy, but it wouldn’t latch and the door frame was broken, as if someone had tried to break it. There was no Wi‑Fi, and the local roaming signal was very bad. I told the owner, and he replied, “I’m not available,” then disappeared for five hours, ignoring calls and messages and not taking us seriously. I asked for a refund but he never responded. After a long day of trying to contact him, the upstairs lights flickered and we had to sleep on the couches; flies swarmed us and there was nowhere to go.
AhmedA year ago