Sajang Retreat and Organic Farming

Formal Complaint and Refund Request – Accommodation Not as Advertised I am extremely disappointed with this accommodation, and I would give it the lowest rating possible. I am submitting this complaint because the actual condition of the property was completely different from what was presented in the photos . I am attaching photographic evidence to support every issue described below. I paid IDR 550,000 for one night, and the condition of this accommodation was absolutely unacceptable for the price charged. 1. Broken door lock and security issues When we arrived, the door lock was not working properly. The staff spent approximately one hour trying to repair it. Eventually, we had to work together with the staff and use stones to break the lock so that the door could at least be closed and insects would not enter the room. This is completely unacceptable and raises serious concerns about basic security and maintenance. 2. Bathroom conditions and poor hygiene The bathroom was in a very poor condition. The fixtures were rusty, the walls were heavily stained and dirty, and there was an unpleasant smell. The shower area and surrounding surfaces showed significant signs of wear, dirt and inadequate maintenance. The sink was also visibly dirty, with staining around the drain. 3. Leaking ceiling and visible damage The ceiling had visible damage, cracks, discoloured areas and signs consistent with water leakage. There were also areas that appeared to have mold or moisture-related deterioration. I am attaching photographs clearly showing these problems. This is not the standard of accommodation that guests should expect when booking a property advertised as attractive and comfortable. 4. Poor overall condition of the property The general condition of the accommodation and its facilities was far below an acceptable standard. There was rubbish around the premises, and the property appeared poorly maintained

Suryani·2 weeks ago

The view was magnificent, and the sunset was incredible. The site is under construction, so it doesn’t feel inviting to stay.

Cyprien·3 weeks ago

The location isn’t ideal, but the view is outstanding; the accommodation was tidy enough though there’s room for improvement, the natural setting was amazing and the staff were very friendly and polite, which alone earns a perfect score, and I’ll definitely come back if I get the chance.

Fung·6 months ago

The staff at this place were super friendly and always willing to lend a hand. They even invited us to a village party, which was a blast. The food was freshly cooked and tasted great, and the views were simply stunning. Plus, the surrounding area was perfect for a quick hike.

De·A year ago

“Into the WILD”

Getting here was a bit tricky - Google Maps had some weird routes going on, but the staff were super helpful and we managed to find a spot to park. The experience was amazing, though! The views from the room and restaurant area are just unforgettable, totally worth it. The room and bathroom are pretty basic, but who needs fancy when you've got monkeys swinging from trees outside? The team was fantastic, and they even left us some local fruit on our way out.

Draicchio·A year ago