The desk staff provided great customer service, and the room was spacious and lovely.
Claudia2 weeks ago
Just a moment…
★★★★·Hangzhou·7.7
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or just type it — “around the 20th, three nights”
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At Atour X Hotel Hangzhou West Lake Wulin Plaza Yan'an Road, guests enjoy air-conditioned rooms with private bathrooms, city views, and modern amenities like free WiFi, tea and coffee makers, and soundproofing. The hotel features a fitness centre, restaurant, and free on-site parking, along with a 24-hour front desk and room service. It's a 10-minute walk from Wushan Square and 26 km from Hangzhou Xiaoshan International Airport.
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How guests rate the property, aspect by aspect.
The desk staff provided great customer service, and the room was spacious and lovely.
Claudia·2 weeks ago
The location is very convenient, just a five‑minute walk from the D‑line metro exit on Qǐfèng Road, and both the lobby and rooms were spotless with daily cleaning, plenty of hot and cold water, and courteous staff who greeted guests. Early around 6‑7 am the street noise from traffic can be heard even with earplugs, and from about 7 am the door of the room is very loud when other guests open or close it, which can be startling; one night a nearby guest opened and shut the door dozens of times in an hour, each slam causing a noticeable vibration that was quite disturbing.
Yuk·2 months ago
The location was very convenient.
Cherng·6 months ago
Unfortunately, my stay at this hotel was marred by a cramped room that struggled to accommodate my group of three, forcing us to compromise on space and convenience.
Tze·10 months ago
Summary of this review
The guest had a mixed experience at the hotel, with a pleasant surprise of having a midnight congee service, but was let down by the poorly designed bathroom that lacked a convenient place to hang towels and clothes.
Sui·11 months ago