La Peschiera

“Never been so disappointed by a "5*"”

The location is beautiful right on the sea front, the restaurant food was delicious. This is not a 5* hotel; nothing from the service to the facilities was of 5* quality. There is no gym facility, no room service, the pools are not heated so they are not usable. No spa facilities, there is one sauna which you have to book in advance to use. The restaurant is only available for their tasting menu (€120pp+) which means there's no other food options on site after breakfast. The "pool view" rooms do not have a pool view, they are tucked away in a corner with no ability to see the view from the room. There is no one offering drinks by the pool. The concierge wasn’t able to give us any guidance of things to see or do on our trip; when I asked about Alberobello I was given basic information, they didn’t tell us that we were visiting on the weekend of a major religious festival in the town. Basic things you would expect from a 5* were not available, like face cloths in the bathroom. The restaurant decor is so sparse that it feels like you’re at a canteen on the beachfront, not helped by Greenday blasting over the speakers during breakfast. The ambiance of a luxury hotel is completely missing, I wouldn’t recommend at all for the price.

Elizabeth·A month ago

A place of a magic that is hardly describable.

Clarissa·A month ago

“Wonderful beach hotel.”

We loved the room, which is very well appointed. We also enjoyed the 5 pools, one of which is heated. The beach is also very good. There is also a small swimming lagoon too with lifeguards on duty. The restaurant food is amazing and well worth staying for. Great wine selection. We had breakfast on our patio each morning and ate lunch and dinner in the restaurant. Good wine selection and amazing gins! The security is good, we arrived at the train station and had arranged a transfer. When we left we were able to use UBxx by booking in advance. However there is parking available. It’s very close to Alberobello, Locorotondo and Ostuni. I had a very good massage organised by the hotel on the patio by our room. Would go again! Nothing to add.

Duncan·A month ago

“Very comfortable, chilled stay.”

Breakfast was excellent, with beautiful sea/coast views. The room was very well appointed, comfortable, and clean. The main pool was lovely, large, and clean. We were a bit confused about the other numerous pools (other than the main pool) – I think that area needs a rethink.

Phil·A month ago

“Five-star property, two-star experience.”

The property itself is very beautiful. Sadly, that is where the five-star experience ends. For the prices charged, the hotel is astonishingly badly run and constantly feels like it is trying to squeeze more money out of you. If you don’t have a car, you’re essentially stranded and forced to use their private taxis, at around at least €50 a trip. Breakfast was genuinely terrible. You had to book a time slot and the quality was nowhere near what you would expect from a five-star property. Dining was equally poor: very limited options, with the only proper dinner restaurant costing around €120 per person. Otherwise, you were left with a very limited room-service menu. Even the car rental arranged through the hotel was bizarre — the car arrived at 10:30am and had to be returned that same evening, despite charging a full daily rate. One day we left the room at 11 am returned at 6.30 pm only to find that the staff had just begun to clean the room! The whole experience was hugely disappointing. The building and setting are five-star; the management, service and guest experience are closer to two-star. I genuinely cannot understand how this is classified as a five-star hotel or associated with Small Luxury Hotels of the World

M·A month ago