“Quarto da Tranquilidade: de tranquilo, só o nome! Insetos, sujeira e desorganização.”
Close to the city center. Title: “Tranquility”, just the name! The experience was awful. My stay in the Tranquility Room was extremely unpleasant. First, even though I had a confirmed and paid reservation, I had trouble getting into the property. After a lot of insistence, I was attended by the manager’s father, who apparently didn’t even know about my booking. Inside the room it got worse: the carpet was dirty, there was grime under the bed, and I had to buy insecticide myself. When I sprayed it, insects started coming out of everywhere. It was a very unpleasant situation! Moreover, there was no manager available to solve the problems. I traveled with my son and expected a clean, organized, and restful environment. Instead, I found the exact opposite. The name promises tranquility, but the reality was discomfort and worry. I do not recommend staying under the conditions I found. I hope the managers urgently improve hygiene, organization, and guest service, remove the clutter under the bed, provide a toilet lid, and fix the flush box.
Mirta4 weeks ago