The kids loved the cold water pools with slides
Distilled by Parley from the 100 most recent of 3,695 verified guest reviews
Every room includes Garden view, Flat-screen TV, Private bathroom, Landmark view, Terrace, Balcony, Mountain view, Air conditioning, and 6 more
60 m² · 2 queen beds
Spacious 60 m² Superior Room offers two queen beds, a private bathroom, and a choice of terrace or balcony overlooking volcanoes, rainforest, and mountain vistas. Features include flat‑screen TV, mini‑bar, coffee maker, safe, and scenic garden view.
40 m² · 2 full beds
Spacious, air‑conditioned standard room offers two full beds, a private bathroom, and a terrace overlooking volcanoes, rainforest, and mountains. Features include a flat‑screen TV, mini‑bar, safe, and balcony, providing scenic views and comfortable amenities.
“Súper mega bien todo excelente”
Super good. Nothing else.
Everything was fine, except the closed viewpoint.
The place’s infrastructure is solid, the view from room OLOR is nice, the room smells of pure wood, and breakfast is fine.
The facilities are good.
“Avoid the Headache”
The location is great just outside town, the pools are nice (though sometimes crowded), and breakfast is good. I’m not fond of writing negative reviews, but this one feels necessary: on our last night the AC unit froze around 1 am and stopped working entirely, likely due to poor maintenance, making the room very warm, extremely humid, and we couldn’t sleep. Gerald, the night desk clerk, said there was no one else on the property and it was “too difficult” to move us to another room. The next morning maintenance took over the room to thaw the unit. At checkout we asked to speak with a manager, but no one was on site; Wilson, the desk clerk, called his manager Mr Vargas, who promised a refund for the inconvenience. A month later, after many back‑and‑forth messages and promises, nothing has happened. I would avoid the hassle of dealing with this hotel.
“Súper mega bien todo excelente”
Super good. Nothing else.
The facilities are good.
Everything was fine, except the closed viewpoint.
“Avoid the Headache”
The location is great just outside town, the pools are nice (though sometimes crowded), and breakfast is good. I’m not fond of writing negative reviews, but this one feels necessary: on our last night the AC unit froze around 1 am and stopped working entirely, likely due to poor maintenance, making the room very warm, extremely humid, and we couldn’t sleep. Gerald, the night desk clerk, said there was no one else on the property and it was “too difficult” to move us to another room. The next morning maintenance took over the room to thaw the unit. At checkout we asked to speak with a manager, but no one was on site; Wilson, the desk clerk, called his manager Mr Vargas, who promised a refund for the inconvenience. A month later, after many back‑and‑forth messages and promises, nothing has happened. I would avoid the hassle of dealing with this hotel.
The place’s infrastructure is solid, the view from room OLOR is nice, the room smells of pure wood, and breakfast is fine.
