“Hotellet var bra, men servicen i receptionen var mycket dålig och otrevlig.”
I hardly ran into any issues at the hotel, except for the Thai receptionist. The free unlimited tea, coffee, and espresso were a nice perk, but the Thai woman at the front desk was a problem. My room and bathroom were fine, yet the shampoo bottle in the shower never reached the rim; they skipped refilling it properly, which is unacceptable. At 07:40 I took the bottle to the front desk, showed it to the Thai woman, and asked for a new one. She spoke rudely, unlike the other staff who were friendly and gentle. She told me, “The cleaners start at 08:00 and will help you.” I replied that the system was not good. She kept repeating herself. Because of her, I couldn’t eat breakfast properly and was a bit late for a meeting. When I returned to the desk at 08:25, the cleaners were chatting. A Thai cleaner then approached me and took the bottle from my hand. I told them I was in a hurry. The Thai receptionist turned her back to me and said, “She’s on her way,” but not in a pleasant tone. I’ve stayed here before; once a young man in a group asked the receptionist for towels late in the evening, and she personally brought them. If that Thai receptionist had wanted to help and refill the bottle, she would have done it. Instead she resisted and refused to do her job. Moreover, if I hadn’t gone back, the hotel manager would allow the cleaners and receptionists to be rude to guests, and I condemn the manager from the start. The hotel makes money from customers; if a customer is unhappy and not satisfied, they will never return.
Stellan·2 weeks ago