★★★★·Cartagena·8.3
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or just type it — “around the 20th, three nights”
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Hotel Rilux Cartagena in Cartagena de Indias offers comfortable rooms with air-conditioning, private bathrooms, and modern amenities, featuring garden or city views, work desks, and free WiFi. The hotel boasts a traditional Caribbean restaurant, bar, and terrace, as well as a coffee shop, hairdresser, and fitness centre. It's 9 km from Rafael Núñez International Airport and a 5-minute walk from Bocagrande Beach.
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How guests rate the property, aspect by aspect.
The rooms were large and comfortable, the breakfast was good, and the staff were very kind and helpful. The jacuzzi required a reservation, and when I booked it, it rained so I couldn't use it.
Serur·2 weeks ago
The location was good, but there was no parking.
Guillermo·2 weeks ago
The façade was pretty, but the room was cold. They lacked items: no liquid soap was available until the next day after a request, only one key card was given for four people and you needed it to use the elevator, and without the card nothing in the room worked. Towels were scarce; we were four and after cleaning only two were left, so we had to wait for more. Only one jacuzzi was available and it had to be reserved; we booked it in advance but other people got in. Breakfast didn't always have options; eggs were the only reliable item, and after 8 am nothing else was available. The staff were not very courteous, and after staying two nights and paying 1,900,000 for three adults and three teens, the next day they said the reservation was wrong and I had to pay about 500,000 because the ages of the teens didn't match; I had to cancel an extra amount because I couldn't find the manager, didn't want to miss my return flight, and they even threatened police. When we finally checked in we paid and showed documents, and at that moment they said nothing.
Arnulfo·2 weeks ago
The rooms were executive, the bathroom was comfortable, and there was a desk suitable for work. I dislike the air‑conditioning control; you have to call reception to adjust the temperature. There is no iron or ironing board in the room. Breakfast opens at 7 am, which is late. It is à la carte with only scrambled eggs, omelette, or fried eggs with vegetables, cheese, sausage, or ham (you can't order both), and they serve it with arepa or bread.
Julio·3 weeks ago
La fachada y la ubicación. Las habitaciones oscuras y sin ventanas
Lucia·A month ago