I booked three weeks ahead and was charged two weeks later, only to be turned away on arrival because they claimed there were no rooms left. It was my first time encountering such a situation, and I spent an entire day hunting for a beachfront hotel with a sea‑view balcony, eventually settling for the first one I could find. A guest actually opened the hotel door for me; if he hadn’t stepped out at that moment I wouldn’t have gotten in at all. The handling of paid reservations was completely irresponsible, which is shocking coming from a hotel I’ve been working with through Booking for over a decade.
Svetlana2 months ago