“Overall, a warm and memorable stay, though the food quality and flexibility can be improved.”
I was especially impressed by the warmth, helpfulness, and considerate attitude of the staff and the property owner/manager. They went out of their way to help me several times and even offered some food price relaxation, which I appreciated given the high room rate I paid. I’d give the staff hospitality 4 stars. A thoughtful touch was celebrating my birthday by bringing a cake to the breakfast table, making my stay feel personal and special. One let‑down was the complimentary high tea: I returned about 20 minutes late after sightseeing and asked for it around 6:50 PM, but was denied because the team had started dinner prep. Given the overall rate and hospitality, a bit more flexibility would have been nice. I also think there’s room to improve the food preparation and overall quality. While the staff’s service and gestures were excellent, better food would make the stay more consistent with a five‑star property.
PriyankaA month ago