“Wonderful owner, poor facility”
Beautiful location. Rooms are run down. Clearly this is a business operating at reduced capacity with limited services.
ChristopherA week ago
Just a moment…
Castle Douglas·7.9
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or just type it — “around the 20th, three nights”
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The Cross Keys Hotel in New Galloway is a historic building offering a unique and charming atmosphere. Rooms feature private bathrooms with walk-in showers, carpeted floors, and modern amenities like TV and electric kettles. Guests enjoy free WiFi, daily housekeeping, and on-site parking. The hotel is near Glasgow Prestwick Airport (63 km), Rockcliffe (46 km), Drumlanrig Castle (37 km), and golf clubs, with hiking and cycling activities nearby.
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How guests rate the property, aspect by aspect.
Beautiful location. Rooms are run down. Clearly this is a business operating at reduced capacity with limited services.
Christopher·A week ago
Location and free parking on the road outside. Bedding was fresh and clean. The photos on the website didn't match reality; they showed a sharp, bright, immaculate room and ensuite, but the actual rooms were very tired with peeling wallpaper, mushroom/mould behind and on curtains, and a musty smell, especially in the ensuite. The shower was grubby, so I didn't use it. The hotel is being run on a shoe‑string budget before a sale. For example, the small butter blocks at breakfast tasted rancid, although the rest of the breakfast was good.
Steven·3 weeks ago
A real hidden treasure. The breakfast was gorgeous, the bed was incredibly cozy, and we adored the three tiny dogs that welcomed us. It felt like home. Thanks, Susan, for an amazing stay.
Donna·3 weeks ago
Location. Tatty. Slug lines in bedroom Mushroom fungus behind curtain Musty smell in ensuite
Karen·3 weeks ago
The host was lovely, and the place had no complaints.
Doyle·A month ago