They did not honor the reservation and the staff couldn't resolve anything; they blamed the app, but that day I booked another hotel through the app and it had never happened to me before.
Jessica9 months ago
Just a moment…
★★★·San Cristóbal de las Casas·7.8
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or just type it — “around the 20th, three nights”
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Hotel Muk´ul Na in San Cristóbal de Las Casas offers spacious family rooms with private bathrooms, hairdryers, free toiletries, TVs, work desks and dining areas. Guests enjoy a terrace, on‑site restaurant and bar, complimentary Wi‑Fi, and an inner‑courtyard view. The property provides 24‑hour front desk service, free private parking, and a quiet street setting, 76 km from Ángel Albino Corzo International Airport.
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How guests rate the property, aspect by aspect.
They did not honor the reservation and the staff couldn't resolve anything; they blamed the app, but that day I booked another hotel through the app and it had never happened to me before.
Jessica·9 months ago
The facilities are super pretty and the staff is quite friendly. The location is very good.
Sergio·9 months ago
The app showed rooms available, I booked, but when I arrived they denied the room and the hotel didn't cancel the reservation. I sent an email but they didn't cancel; I don't know if they'll charge me.
Krhyz89·9 months ago
A pleasant place.
Muñoz·9 months ago
Dejan sin luz por las noches y cierran y tiene uno que esperar afuera hasta que abran
Jesus·10 months ago