“A very disgraceful customer service”
I stayed in the hotel with my wife and friends, we made the online booking and 2 rooms were booked with package deals, by mistake we forgot to add 4 adults instead of 2 adult for 2 rooms. We tried to make hotel reception staff Riya about the mistake, she was very dismissive with the situation, shrugging her shoulders off during talk, they charged us full price for the 2nd adult in the room we showed them price online which were same for 2 adults per room, as it was a package deal we were happy to pay the difference and tried to explain that all over the world it’s a standard price for 2 adults per room, Riya started to make the faces by saying will you travel 2 people in a bus with single ticket, this comment was quite rude for the hotel industry which serves 2 adults per room as a standard all over world. We had no choice and needed to pay the full price for both rooms, and felt cheated., these kind of treatments destroy the beliefs of Indian hospitality and make the reputation worse if done same with others. Very disappointed no senior manager was called despite the explanations, why we were more concerned as 1st they told us we don’t talk on behalf of other hotels but our hotel charge this, than when we showed them online prices for single guest and 2 guest per room in the package deal she just completely ignored us and started to look away. what a disgrace!!. As explained above, staff need better training and need to know what is standard in hotel management industry, please don’t hire such staff who don’t even know how to communicate peacefully with the customers
Sanwar·3 months ago