I love the location and concept. The air conditioning doesn’t cool well.
Jessica6 days ago
★★★★·Mérida·8.5
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or just type it — “around the 20th, three nights”
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Hotel Plaza by Kavia, Mérida sits 6 km from Manuel Crescencio Rejón International Airport and steps from Plaza Mayor and Teatro Peón Contreras. It features a rooftop pool, sun terrace, free Wi‑Fi, 24‑hour front desk, lift, and family rooms. Rooms offer air‑conditioning, private baths, coffee makers, courtyard views, and work desks. Complimentary American breakfast and off‑site parking are provided.
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How guests rate the property, aspect by aspect.
I love the location and concept. The air conditioning doesn’t cool well.
Jessica·6 days ago
I stayed with my father who has mobility issues, and I didn’t realize the place had an elevator until we got there. Even though I requested the ground floor, there was no availability, yet the elevator made moving around a breeze. A suggestion would be to put armchairs near the reception; while checking in, there were only wooden chairs that were very uncomfortable for an elderly person with mobility problems.
Santiago·6 days ago
The rooms are very pretty, new, spacious, and well‑designed. I would definitely return. The location is excellent and the price is unbeatable. It would be perfect if they provided a steamer for guests.
María·2 weeks ago
Cleaning needs improvement and the service and resolution of simple problems should get better.
Erick·2 weeks ago
The hotel is situated in an accessible spot with many places to eat and have fun; the rooms are very comfortable and have a nice design. The shower was faulty – you couldn’t bathe comfortably, the water pressure was low, and the keys were loose.
Karla·3 weeks ago