WoodSpring Suites Dallas Rockwall

“My guest was horrified I wish I never booked this hotel trying to save money!”

The only thing I liked was that it was about 10 minutes from the lake. I had booked this room for a guest coming from out of town and was shocked by how dirty and unsanitary it was when I arrived; it should never have been offered. The staff refused to fix the problem or give us a comparable room. When I returned the keys because the room was unfit to stay in, I was told to leave the property. The experience was embarrassing, stressful, and completely unacceptable. I have email evidence showing I reported the room’s condition and tried to resolve it through proper channels. This shows a serious lapse in cleanliness, guest service, and management response. No guest should be treated like that after raising legitimate concerns about a room’s condition. I hope this complaint leads to real improvements so future guests don’t face the same treatment.

Cary·3 days ago

I arrived to find no one there and had to wait over 25 minutes to check in. The hotel smelled like either cat litter or some other substance.

Jessica·2 weeks ago

“Buena”

It’s a decent place to spend the night, but the rooms look a bit worn and old compared to other Woodsprings hotels.

Karla·3 weeks ago

There are too many dogs and it smells like a dog park; they need to shampoo the rugs, carpet and elevators and there is too much drug activity happening over there, but the area is nice. The city is nice, the rooms are not bad for the price, but the staff could clean a bit better than they are doing. So I would rate it 1 out of 10, but I will give it a 4 because the pricing is very reasonable.

Fenterria·3 weeks ago

“I only like the location”

The location was great, but there was no staff and the hallway was loud, making it impossible to sleep.

Rosa·A month ago