The place is dirty, towels are all yellow and old, and the same towel was used for both feet and face.
Aslan2 weeks ago
Just a moment…
Ust-Kamenogorsk·8.0
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or just type it: “around the 20th, three nights”
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The Royal BV hotel in Ust-Kamenogorsk offers spacious rooms with comfortable furnishings, air-conditioning, and private bathrooms. Guests enjoy river views and amenities like a bar, free WiFi, and on-site parking. Located 13 km from Ust-Kamenogorsk Airport, the hotel provides hiking activities, room service, and daily housekeeping, with family rooms and a 24-hour front desk available.
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How guests rate the property, aspect by aspect.
The place is dirty, towels are all yellow and old, and the same towel was used for both feet and face.
Aslan·2 weeks ago
I liked the hotel’s location and the breakfasts were good, plus the room was spacious. Unfortunately, the hotel was undergoing major renovations, which nobody warned me about beforehand. The room had no heating, making it uncomfortable, and they offered to install a heater.
Aigerim·2 weeks ago
The manager, Nurali, was great. The breakfasts were diverse.
Sembina·2 weeks ago
The location and the room itself were superb. The staff could benefit from training on how to interact with guests, from reception to housekeeping.
Ринат·3 weeks ago
I booked through the Booking website, but when I presented my reservation to the staff it turned out to be invalid. I was only given a room because someone else canceled.
Zuparov·4 weeks ago