The front desk staff gave a positive check‑in experience, were very friendly, and went above and beyond to resolve issues, even visiting my room personally during a busy check‑in period. The vibe felt more like an apartment complex than a hotel, as many long‑term guests seemed to stay. I met wonderful people, including Larry, Gary, and Larry’s dog Lucy, and everyone greeted each other warmly upon arrival. I also met Luna, a beautiful husky, and her owner. The professionalism and kindness of the front desk, plus interactions with other guests, made my stay more comfortable despite the inconveniences. Thank you. The RM 205 toilet wouldn’t flush, the handle was broken, and the TV wouldn’t turn on. The front staff moved me to RM 128. The A/C made a very loud compressor sound, knobs were broken and couldn’t be adjusted, making the noise unbearable. After the front desk fixed the issues in RM 205, the room was fine.
Amanda·3 months ago