“Precio vs realidad no coinciden.”
The house is beautiful, the room is clean and nice, the bed is very comfortable, and there's no noise. The staff were not helpful, there was no hot water, and there was no parking.
MarianaA month ago
Just a moment…
★★★★·San Miguel de Allende·7.1
01
or just type it: “around the 20th, three nights”
02
03
HOLT Balcones Guesthouse in San Miguel de Allende offers a two‑bedroom suite with a sun‑lit terrace, garden, and free WiFi. Guests enjoy an outdoor seating area, picnic space, and a cozy fireplace. Air‑conditioning, a patio, lounge, and dining area enhance comfort. Private check‑in/out, shuttle, and multilingual concierge serve travelers. The property lies 72 km from Querétaro International Airport.
04
05
How guests rate the property, aspect by aspect.
The house is beautiful, the room is clean and nice, the bed is very comfortable, and there's no noise. The staff were not helpful, there was no hot water, and there was no parking.
Mariana·A month ago
Everything was perfect. Nothing to complain about.
Vargas·A year ago
The place looks pretty. My experience was awful: the air conditioning didn’t cool, check‑in was at 4 pm and check‑out at 11 am, giving very little time compared to other places; it’s far from the center, more like hills, and I couldn’t enter at 4 pm because they didn’t give me the entry code, so I had to wait for someone to open the door and the lady from laundry helped me. It was fatal, I do not recommend it.
Cindy·A year ago
Very quiet location, peaceful, spacious. They had said someone else would be in the house during my stay and it was completely empty the second night, so finally they sent staff to stay there for the next night. The security is very bad at that house. It is in a very upscale low‑traffic neighbourhood. The norm is no one on the street (unlike other San Miguel hoods). A completely empty house with 6 bedrooms was left with the front door open by the staff one day when I went out (and the cleaners in an isolated part of the house). There are no safes or places to keep valuables. Also they have no deterrents on their front walls and someone can jump over and get in easily. All the surrounding homes have razor wire or metal spikes. This is a very upscale area but staff is not trained to keep the house locked. When I awoke in the morning after my second night I found the interior access doors to the property from the street and from the garden below were all unlocked. The second night I spoke with someone on the phone who tried to calm me down when I sent a message that someone or something was on the roof. They have smart cameras. That is their reassurance. As a single woman travelling alone, not for me. Also, there were more than a few details that needed attending to in my room when I arrived. As they are managing everything from a distance no one seems to be checking maintenance issues. I.e. blocked sink, broken luggage rack, … otherwise yes the location is idyllic but properties managed by non‑Mexicans on the other side of the world who think that a smart security camera is better than physical deterrents for security are not for me.
Nina·A year ago
Beautiful place, super peaceful, spacious rooms. Had issues getting in - we weren’t given the PIN code to the front door in the check in instructions. It was resolved after we messaged but not a great start. The drinking water ran out and didn’t get refilled until the next day
Rachael·A year ago