The staff upgraded us to a free room, but the rooftop pool was out of reach, no alcohol or cocktails were offered, and the hotel’s maintenance left something to be desired.
Sven5 months ago
Just a moment…
★★★★★·Nusa Dua·5.2
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or just type it — “around the 20th, three nights”
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The Crystal Luxury Bay Resort Nusa Dua boasts Balinese contemporary design, indoor and outdoor pools, and free WiFi. Located 2.3 km from Bali International Convention Centre, it offers spa centre, restaurant, bar, and gift shop. Rooms feature air conditioning, flat-screen TV, and pool or city views. Shuttle service to beach club and Bali Collection Shopping Centre is provided.
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How guests rate the property, aspect by aspect.
The staff upgraded us to a free room, but the rooftop pool was out of reach, no alcohol or cocktails were offered, and the hotel’s maintenance left something to be desired.
Sven·5 months ago
The location of this hotel was really convenient, but that's about where the positives end. The room service was pretty bad and the building itself looked a bit run down and in need of some maintenance.
Roseliana·9 months ago
The breakfast buffet had plenty of options, and the staff were friendly, even if they didn't speak much English. But, the hotel was far from everything, which cost me a lot in transport. I was also supposed to have an airport transfer, but no one showed up or responded to my messages. The room was tired and run-down, with holes in the towels and stains on the sheets. And to top it off, there was a dead mouse in the pool.
Mena·10 months ago
Please don’t be fooled by online pics. 🙏. Everything, drainage view/ balcony door unable to open, wifi didn’t work, mould in the bathroom, telephone didn’t work and kettle broken and baby cot smelling very bad
Maliny·A year ago
Property not maintained at all. Rooms Extremely dirty.Toaster left inside the room was filthy.Spider webs everywhere in the room too.Bathroom was very dirty too
Vishwamitra·A year ago