I had higher expectations; using the jacuzzi depends on staff availability to turn it on, I think for that cost you could get a better hotel.
PaolaA month ago
Just a moment…
★★★★·Guatapé·8.0
01
or just type it — “around the 20th, three nights”
02
03
Mansión by Bernalo Hotels in Guatapé offers family rooms with private bathrooms, minibars, and free WiFi, featuring dining tables, TVs, and outdoor furniture. The hotel boasts a sauna, sun terrace, garden, year-round outdoor pool, steam room, lounge, pool bar, and coffee shop. Guests can dine at the family-friendly restaurant, which serves local cuisine, or enjoy outdoor meals in a relaxing atmosphere, near hiking and cycling opportunities.
04
05
06
How guests rate the property, aspect by aspect.
I had higher expectations; using the jacuzzi depends on staff availability to turn it on, I think for that cost you could get a better hotel.
Paola·A month ago
Facilities, jacuzzi, pool, and breakfast. When we arrived, we had a reservation for a room, but they told us there was no reservation and it was almost full, and gave us a much lower room at the same price as the original reservation. That seemed very bad to me.
Marinoespaña·A month ago
Location and room. I liked everything.
Luis·A month ago
The staff were very friendly and moderate, and the location was exceptional, but the pool area seemed a bit behind on maintenance, with some finishes showing wear such as a detached rebar.
Fernando·A month ago
Everything was great, the staff were friendly and the service excellent, but there was no fan in the room, not even a small plug‑in fan, so the room became very hot at night even with the balcony door open and curtains shut.
Isaiah·2 months ago