Prana Boutique Hotel Tulum

“Decepción grande con el desayuno”

The hotel looked pretty and clean, but the breakfast was a disappointment. When we arrived, we were told the restaurant was closed for maintenance and no staff were working for three days. We figured it must be off‑season, yet only two other guests were there. They handed us a voucher to eat at a nearby restaurant 200 m away, which turned out to be of much lower quality than the hotel’s own. The breakfast was poor, the place was dirty, there were many mosquitoes, the heat was uncomfortable, and the whole experience felt awkward. No alternatives were offered after we complained, so we had to find breakfast on our own. Knowing this beforehand would have prevented us from booking the hotel.

Monserrat·A month ago

“Prima hotel met wel wat aandachtspunten”

The hotel is new, well‑maintained, and offers a good night’s sleep with a nice pool nearby. However, the rooms are minimalist with almost no storage space, and there isn’t a separate bathroom—shower and toilet are just in the room, which we didn’t find very fresh. Breakfast was average and had to be taken at a restaurant just around the corner.

Cynthia·A month ago

The room was large and welcoming, the staff were very kind, and the location was convenient. We especially liked the pool towel rental service and the ability to refill water bottles with fresh water. It was a shame the bar and restaurant were closed, and it would have been better to have a door separating the bathroom from the rest of the room.

Martina·2 months ago

The reception quality was great and the staff were pleasant. The accommodation, based on traditional housing, was comfortable, and the small breakfasts at the nearby bar were good.

Anne·2 months ago

The pool was refreshing and the location was close to the ruins. The only issue was a discrepancy in the room description.

Noémie·3 months ago