Palazzo Borgo Trento - Silkeys

We had a good stay. We were very well welcomed at the reception, thanks for that. Just two small remarks: I couldn’t hear everything behind the door of the room, and vice versa, and the towels stayed wet in the bathroom. Other than that, everything was fine. Thank you.

Liliane·3 weeks ago

It’s hard to imagine a worse experience, especially when you’re staying somewhere to rest and work. When I first checked in, the blanket was stained, and there was a full bag of rubbish left on the balcony. That was the only issue the hotel eventually fixed, and even then I got no response for an entire day. I reported all the other problems right away, but the hotel management simply ignored them. The fridge was extremely noisy, so I had to unplug it and couldn’t use it for the whole stay. There was also a bright flashing light on the smoke detector directly opposite the bed, shining straight into my eyes at night. The workspace was terrible. I came to Verona for work and needed to attend video calls every day. However, there was no proper wardrobe in the room; instead, clothes were supposed to hang on a rail directly above the desk. Basically, I had to choose between hanging my clothes and having a usable workspace. On top of that, the soundproofing was awful. A guest downstairs had a dog that barked early in the morning, woke me up, and kept barking all day. There was practically no soundproofing between my room and the neighboring one either. Whenever the guests next door watched TV or talked, I could hear every word as if they were in my room. Another thing worth mentioning is that there is no housekeeping service during your stay, even if you stay for several days. If you’re booking a hotel to get some rest, work remotely, or simply have a comfortable stay, I strongly recommend looking elsewhere. What made the whole experience even worse was the management’s attitude. Problems can happen at any hotel, but completely ignoring guests’ complaints and making no effort to resolve them is unacceptable.

Tatiana·4 weeks ago

“Great place to stay highly recommend”

Everything was great with the place , highly recommend, very close to Verona. Nothing bad about our stay

Mccall·A month ago

“pessimo”

I had a problem in the room and no one came to see it. In the morning I had to leave and the gate got stuck; it wasn’t answered for 2 hours after I called it several times. It’s awful, you can’t leave people abandoned. In the property you find no one; if you have an emergency you could die, a shame even for you who advertise it. I’ve never had something like this. I don’t recommend this place.

Giuseppe·A month ago

The room was clean and new, but right on the street it was very loud. The night light in the bedroom was very disturbing and bright. The self‑chef without facial recognition had a sunglasses on, anyone could be it. The staff was never on site for questions.

Valeria·A month ago