“I had a great stay”
The smell. Nothing
Yamkela5 days ago
Just a moment…
East London·8.4
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or just type it: “around the 20th, three nights”
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El Guest Lodge & Spa in East London offers comfortable accommodations with private bathrooms and TVs, plus free WiFi. The lodge features free on-site parking and a welcoming reception with English-speaking staff. Located near East London Museum, Buffalo City Stadium, and East London Aquarium, the lodge is 9 km from East London Airport, with nearby golf and sports venues.
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How guests rate the property, aspect by aspect.
The smell. Nothing
Yamkela·5 days ago
The place was clean, well‑maintained, and had everything you’d need for a comfortable stay, so I had no complaints about the accommodation itself. After checking out, however, the receptionist called me to accuse me of damaging the towels because they had makeup stains and demanded I pay for them. As someone in hospitality, I know that offering dark‑colored towels for makeup users is a simple, practical consideration, yet no one told me about any towel restrictions or that makeup stains would incur extra charges. The receptionist’s attitude worsened the situation; she raised her voice, spoke disrespectfully, used abusive language, and even asked if I would behave the same way in my own home. She added an inappropriate comment about “natural beauty,” implying that makeup users were unwelcome. The lack of professionalism and customer service completely ruined an otherwise pleasant stay, and management needs to seriously address how guests are treated because cleanliness and a beautiful establishment mean little when the service is this poor.
Anathi·A week ago
The area is noisy, especially with the school next door making it even worse.
Maqungo·A week ago
We arrived early but had to wait quite a while for someone to welcome us; the staff was a bit friendly.
Yavela·2 weeks ago
Everything was fine.
Mkhutshwa·3 weeks ago