Nothing. Darkness and horror. I booked this hotel in the morning at 11:00, arrived at 15:30. The front‑desk staff asked me to cancel the booking because their system didn’t recognize it. I asked, “If I cancel, will the room number stay the same? And the price? 182 000?” He said yes. I sent a cancellation request and paid 200 000 cash. The staff said I still needed 50 000. Pure extortion and deceit. I said, “What’s the point of canceling and paying more at the front desk? Where’s the logic?” The staff replied, “I’m just an employee, I’m programmed to do this, it’s not my business.” I told him I would expose this on all social networks. I warned him. The room was not cleaned. The trash bin was half full of other people’s bio‑material and smelled awful, so I immediately threw it in the corridor. The ashtray had fresh cigarette butts, all of them went with the trash to the corridor. Usually I close my eyes if there’s a shampoo tube or something in the trash. Also, if the room price is 150‑180 000, what can you demand from them? But after blatant extortion and being forced to get an unclean room, I’m furious! Money is paper. They come and go. But this review will stay. Watch your reputation, dear staff. And for those who come from far away, be prepared for unpleasant surprises. You drive 200 km, expect a shower and rest after a dusty road, but you’re offered to stand at the front desk for about 30 minutes in the heat and hear how they scam you.
Ilia6 months ago