“Bad”
The resort was nice, but we booked a one‑night stay for 10/03 two months in advance, and they told us check‑in was at 2 pm; we arrived at 3 pm and were asked to wait 5 min because the room wasn’t ready, then we waited about 20 min before going to the resort restaurant for lunch; we asked reception to finish check‑in and bring the key to the restaurant, finished our meal, but still had no room; we went to bathe at the Dead Sea to waste time while they prepared the room, finished bathing, returned to reception, the room still wasn’t ready, it was already 6:30 pm, we had been there over 3 hours, and the room wasn’t ready; we sat wrapped in towels with our luggage, after fussing they rushed to get the room ready but only said sorry it wasn’t ready, offering no solutions or attempts to improve our experience; at 7 pm they finally brought us to the room only to show it was still being cleaned and covered in mud, we had to wait another 30 min for them to clean it; when we finally got the room, the key wouldn’t work, we had to call several times to open the door and they just said keep trying, which was frustrating.
Anna·2 weeks ago